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Email Notification
After you upload the request file, Account Updater validates the syntax and sends you a
confirmation email indicating whether the file passed this stage of validation. You must
specify an email address in the
statusEmail
header field in order to
receive this confirmation email. If this field is left blank, you will not receive an email
confirmation, and you must go to the
Account Updater sends
the email notification within 30 minutes of receiving the request file. However, actual timing
depends on the system load when the file is submitted.Smartpay Fuse Portal
to view the status.The table below lists possible subject lines of the email notifications.
Subject Line | Reason | Status Viewable in the Smartpay Fuse Portal |
|---|---|---|
Received | The Account Updater request file was received. Account Updater processes the requests in the file. No action is required. | Yes |
Rejected | The file was rejected. Read the contents of the email and follow the suggested remedy. | No |
Validated | The file passed validation. | Yes |
Declined | The file did not pass validation checks. All records are declined. Read the contents of the email and follow the suggested remedy. | Yes |
Processing | The request file is being processed by Account Updater. | Yes |
Completed | The response file has been generated and is ready for
download. | Yes |